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Corporate Training

Soft Skills

Intrapreneurship in Organization

Overview
An intrapreneur is actually an ‘entrepreneur’ responsible for an organization to innovate new ideas, products and processes or any new invention. An intrapreneur helps organizations generate new business growth and probably success in the long term. For an employer, an intrapreneur is an asset that adds value to its organization. While for the employees, intraperneurship may provide them an alternative pathway for career success.

Course Content
DAY 1 – LECTURE AND WORKSHOP
• What is Intrapreneurship?
• The Basic Characteristics of an Intrapreneur
• Becoming an Intrapreneur
• How to Cultivate Your Intrapreneurial Spirit
    – Exercise 1
    – Presentation/Discussion

DAY 2 – LECTURE AND WORKSHOP
• Creativity and Innovation
• How to Improve Creativity and Innovativeness
    – Exercise 2
    – Presentation Presentation/Discussion
• Developing and Creating Ideas
• Tools for Problem Solving
    – Exercise 3
    – Presentation/Discussion

Duration
2 days

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Higher-Order Thinking Skills for Executives

Overview
In today’s ever changing dynamic environment, organizations continue to expose to risks and uncertainties. Leaders managing for any organizations are experiencing growing challenges but at the same time, opportunities to succeed. To deal with both challenges and opportunities leaders must be ready to solve complex problems and make creative decisions to capitalize opportunities. This requires a set of Higher-Order Thinking Skills that every leader should possess.

Course Content
DAY 1 – LECTURE AND WORKSHOP
• Understand Higher-Order Thinking Skills (HOTS) taxonomy
• Apply HOTS for problem solving
    – Exercise 1
    – Presentation

DAY 2 – LECTURE AND WORKSHOP
• Use HOTS in decision making
    – Exercise 2
    – Presentation
• Leading team with HOTS
    – Exercise 3
    – Presentation

Duration
2 days

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Branding and Brand Marketing Your Business Successfully

Overview
The importance of branding in building a successful business should not be underestimated. A strong brand could help a company attract customers, increase revenues and profitability and gain market shares in the long term. This program will present you on how to leverage brand to build your business successfully.

Course Content
DAY 1 – LECTURE AND WORKSHOP
• Understand Branding Strategy
• Create a new Brand and Rebranding
    – Exercise 1
    – Presentation/Discussion

DAY 2 – LECTURE AND WORKSHOP
• Leverage Company Brand to Build Business
    – Exercise 2
    – Presentation Presentation/Discussion
• Brand Marketing to Increase Revenues
    – Exercise 3
    – Presentation/Discussion

Duration
2 days

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Leadership in a Digital Age

Overview
In today’s digital world, organizational leaders are facing greater challenges when leading a big team particularly the team members are scatter around in different locations both online and offline. Hence, the leadership skills set required from a leader had changed. To lead successfully, leaders should upgrade their skills which must be relevant in the digital age.

Course Content
DAY 1 – LECTURE AND WORKSHOP
• Industry 4.0 and the leaders
• The Changing Leadership Landscape
• Leading Team with digital mindset
• The Fundamental Leadership Skills
    – Exercise 1
    – Presentation/Discussion

DAY 2 – LECTURE AND WORKSHOP
• Leadership Capabilities for the digital age
    – Exercise 2
    – Presentation Presentation/Discussion
• Successful Digital Transformation
    – Exercise 3
    – Presentation/Discussionn

Duration
2 days

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Communication and Interpersonal Skills in Customer Service

Overview
Excellent customer service is vitally important to all business organizations especially for service businesses. In order to provide the best customer service, effective communication and interpersonal skills is required to give a great first impression and lasting memory that a customer would come back for the service.

Course Content
DAY 1 – LECTURE AND WORKSHOP
• Under Customer and their Needs
• Effective Communication Skills
• Interpersonal skills is essential
• Customer Service Cycle
    – Exercise 1
    – Presentation/Discussion

DAY 2 – LECTURE AND WORKSHOP
• Create First Impression
• Win Customer’s Heart
    – Exercise 2
    – Presentation Presentation/Discussion
• Dealing with Difficult Customers
• Handling Customers Complaints
    – Exercise 3
    – Presentation/Discussion

Duration
2 days

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Effective Presentation Skills

Overview
The importance of effective presentation skills is paramount these days to both individual and organization success. Presentation is required for almost every jobs and professions when meeting clients, prospective customers, colleagues, management, suppliers to present ideas, proposal or plan. A good presentation will always provide a higher chance of winning over the audience confidence and acceptance. This program is designed for those who wish to improve their presentation skills to practice in the workplace.

Course Content
DAY 1 – LECTURE AND WORKSHOP
• Presentation Skills in a Nutshell
• Preparation, Preparation, Preparation
    – Exercise 1
    – Presentation/Discussion

DAY 2 – LECTURE AND WORKSHOP
• Design the Presentation Topic
    – Exercise 2
    – Presentation Presentation/Discussion
• Master the Delivery Skills
    – Exercise 3
    – Presentation/Discussion

Duration
2 days

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Managing Services Successfully

Overview
In the increasing competitive service business environment, customers are becoming more demanding for better level service and quality. Service business is different from physical business in nature. The challenges for managers to deliver high performance and results in the service organizations required different skills set.

Course Content
DAY 1 – LECTURE AND WORKSHOP
• Understand the nature of service business
• What and where is the ‘product’?
• Service process and operations
• Managing Customer Expectations and Satisfaction
    – Exercise 1
    – Presentation/Discussion

DAY 2 – LECTURE AND WORKSHOP
• Leading internal and external customers
    – Exercise 2
    – Presentation Presentation/Discussion
• Marketing service brand successfully
    – Exercise 3
    – Presentation/Discussion

Duration
2 days

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Managing Time and Priority Effectively

Overview
In today’s competitive business environment, organisations are using fewer people to do more work than before. Executives are facing tight deadlines, last minute changes, and rapid schedules in their daily works. With the speed of advanced ICT communication system has also add to the pressure. All these will require executives to manage their time and priority effectively in order to deliver their performance and results.

Course Content
DAY 1 – LECTURE AND WORKSHOP
• Understand the Concept of Time
• Efficient vs Effective
• Urgent vs Important
• Managing Self
    – Exercise 1
    – Presentation/Discussion

DAY 2 – LECTURE AND WORKSHOP
• Planning and Scheduling of Works
    – Exercise 2
    – Presentation Presentation/Discussion
• Delegation and Elimination of Works
    – Exercise 3
    – Presentation/Discussion

Duration
2 days

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Sales Skills for Beginners

Overview
In today’s competitive environment whereby customers are well-educated with latest information through content-filled social media, employees without sales background may face challenges to sell or propose anything to customers easily. This program is designed for those who are new to sales to acquire the basic selling skills.

Course Content
DAY 1 – LECTURE AND WORKSHOP
• Basic Principles of Selling
• The Essential Sales Skills
• Understand the Sales Process
– Exercise 1
– Presentation/Discussion

DAY 2 – LECTURE AND WORKSHOP
• Tackle Sales Challenges Stage by Stage
– Exercise 2
– Presentation Presentation/Discussion
• Techniques to Conquer Prospects
– Exercise 3
– Presentation/Discussion

Duration
2 days

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Creative Thinking Techniques for Problem Solving

Overview
Creativity in business is a way of thinking that inspires and helps executives to find innovative solutions or even create opportunities out of problems. Hence, it is important for business executives to learn different creative thinking tools to cope with challenges in the workplace.

Course Content
DAY 1 – LECTURE AND WORKSHOP
• Creative Thinking is a Higher-Order Thinking Skill
• Understand the Creative Thinking Process
• Apply Creativity to Problem Solving
• Case Studies
– Exercise 1
– Presentation/Discussion

DAY 2 – LECTURE AND WORKSHOP
• Creative Thinking Tools 1
– Exercise 2
– Presentation Presentation/Discussion
• Creative Thinking Tools 2
– Exercise 3
– Presentation/Discussion

Duration
2 days

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Strategic Planning and Decision Making Tools

Overview
Strategic planning is no longer an option for SMEs as the business environment is ever changing. Whether to start a new business or reviewing existing business strategies, SMEs needs to plan and anticipates new trends or developments for business sustainability. Managers must be equipped with variety of strategic planning and decision making tools to plan for their companies to be resilient towards the dynamic environment.

Course Content
DAY 1 – LECTURE AND WORKSHOP
• Review Current Plan or Develop a New Plan
• Vision, Mission and Goals must Be Right
• Strategic Planning Process
• Decision Making Tools
    – Exercise 1
    – Presentation/Discussion

DAY 2 – LECTURE AND WORKSHOP
• Define Vision, Mission and Goals
• Analyse and Develop Strategies
    – Exercise 2
    – Presentation Presentation/Discussion
• Draft Out a Strategic Plan
    – Exercise 3
    – Presentation/Discussion

Duration
2 days

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Scenario Planning for Business Practice

Overview
Scenario planning is a useful tool for business organizations that to plan for the future especially within the uncertain environment. Through advanced planning with scenario anticipation and projection, scenario planning supports an organization’s effectiveness in achieving performance and success.

Course Content
DAY 1 – LECTURE AND WORKSHOP
• What is Scenario Planning
• Scenario Planning is Essential for Business Organization
• Scenario Thinking Principles
    – Exercise 1
    – Presentation/Discussion

DAY 2 – LECTURE AND WORKSHOP
• Scenario Planning Methods
    – Exercise 2
    – Presentation Presentation/Discussion
• Scenario Analysis and Problem Solving
    – Exercise 3
    – Presentation/Discussion

Duration
2 days

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Developing People Skills at Work

Overview
This interactive program is designed to bring out the thinking and approach styles of employees, how it can help and where it can blind them. It will also focus on determining mental blocks and ways to overcome them towards Building a Dynamic Team Synergy that thrives in Challenging Times and Way Forward.

The workshop is structured in such a way as to provide participants every possible opportunity to implement the different skills, behaviours and principles immediately after they are introduced and explained. Learning is supported by:
• Interactive Lectures
• Small Group work dynamics
• Discovery/ Experiential Learning –
Indoor activities
• War Stories
• Brain Teasers

Course Content
• Understanding People Engagement Skills
• Foundation of People Skills Enhancement
• You Think, You Speak!
• Creating a Positive Team Performing Culture
• Skills for Improving Work Achievement
• Developing Team Effort through Ownership Instillation and ICARE Values

Duration
2 days

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Achieving Customer Satisfaction

Overview
This highly practical two days’ workshop is designed to focus on the practical day-to-day skills required to deliver great customer service at outlets as we serve Customers. To be successful today – Customer interfacing staff need to be able to do more than just describing the features of the service – they need to focus on really understanding customers’ needs and establishing long-term relationship of trust and mutual respect.

Understanding your Customer, learning how to put the Customer first and leveraging the potential that lies in every person on your team that touches a Customer is the winning formula for this century. While we believe that the environment that management creates has a tremendous impact on how employees treat Customers, we also realize that employees also need certain skills to put their commitment towards exceptional Customer service in action, at Centers or Outlets.

Course Content
• Power of Customer Satisfaction
    – Who is a Customer (Internal and External)
    – What is Customer Satisfaction
    – Recognizing Customers
    – Exceeding Customer expectations
    – “Voice of Customer”

• Positive Work Attitudes for Customer Satisfaction
    – Positive work attitude
    – Self-analysing in order to provide excellent customer satisfaction
    – Building success attitudes
    – Your attitude towards your customer, your work, the organization and yourself
    – Being proactive …You Reach Out First

• Listening effectively – “It’s not what you say but how you say it”
    – Thinking before talking
    – “What you say and how you say it”
    – Role of tone, volume and facial actions (non-verbal)
    – Cultural diversity in communication
    – Listening Skills

• Service Excellence
    – What the Customer ‘sees’
    – Keeping the service promise
    – Credibility – build the trust
    – The human touch – EQ of the Customer Satisfaction
    – Up Selling…Dare to Be Remarkable

Duration
2 days

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Precision Leadership Enrichment

Overview
Precision Leadership Enrichment, a highly practical 2 days’ workshop is designed as a tool box of skills and hands on know-how for Engagement and leading a team. Understand and manage the transition into management.

Each module grooms specific objectives focussed on developing Macro leadership skills to attain Modelling, Driving, Coaching and Mentoring…Manage Less and Lead More!

Course Content
• Transformational Leadership in the 21st Century Organization
• Self-Leadership and Personal Mastery
• The Leaders as Culture Creator
• Creating, Developing and Achieving High Performance Teams
• Leadership as Influence
• Dealing with Conflict – A Positive Approach
• Effectively Managing Organizational Politics
• Being Strategic

 

Duration
2 days

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Sales & Marketing Masterclass 4.0

Overview
Strategic Marketing approach is intended to help you take your first steps to creating a content marketing strategy that works for your organization.

Good, effective, creative, targeted, personalized content can make or break a customer’s buying decision or level of engagement within seconds in today’s fast-paced, post-digital networked society.

The purpose of a content Strategic Marketing is to create a roadmap that will help the organization and its employees develop and maintain content that is relevant, meaningful and useful to its targeted audiences. Effective content marketing strategies, which are implemented well also help generate leads, nurture relationships with prospects in the sales pipeline, support thought leadership, foster engagement and move potential customers through the sales funnel and purchasing life cycle.

Course Content
• Personas: Setting Goals and Objectives
• Marketing Tools and Tactics
• Unlevel the Playing Field
• Delivering Presentations that SELL
• Building Relationship Strategic Marketing
• A Structure for a Successful Sales Process

 

Duration
2 days

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Art of Negotiation Skills

Overview
Negotiations can and does cause mistakes to be made, as misunderstandings kill potential deals, deadlocks, stifle opportunities and money is “left on the table.”

Our custom-made 2 days program help our clients’ negotiation skills so that they can make the most out of every opportunity while building a win-win relationship. It is also build to give self-confidence when conducting a face-to-face meeting, besides providing a competitive edge whilst maintaining and building a positive relationship.

Course Content
• Unravel the Mystery of Negotiation
• Getting Prepared for Negotiation
• Laying the Groundwork
• EQ in Negotiation
• Stages in Negotiation
• “Nothing Happens” – Until You Close That Negotiations
• Beyond Closing

 

Duration
2 days

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Positive Vibes at Work Place

Objectives
• Changing to a positive mind – set to be a Star Performer by Enriching their Self Esteem
• Stay on Top by Eliminate stress thoughts Building self-confidence for Situational Challenges
• Going beyond your limits- think outside significant Horizons
• How to stop worrying and going the extra mile to ensure wellbeing of others
• Overcoming pit falls, frustrations and turning them to learning gaps with Self Initiative

Course Content
• Magnificent Power of Belief
• Creating and Tapping into Enthusiasm
• Increase Your Level of Emotional Intelligence in Five Areas
• Keeping Alive & Energizing – Team Culture
• Building Joy within and Team Circle
• Achieving Self confidence
• Action Plan

 

Duration
2 days

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The Thinking Manager

Overview
This popular 2 days program focuses on the changes you will encounter in your transition from Self Managee to Manager and Manager to a Leader. For organizations, the promotion of staff is a regular occurrence. However one of the most daunting promotions is that from an Executive to a Manager. A day before, one is responsible for completing one’s personal tasks and the next, managing the task of others.

It’s a tool box of skills and hands on know-how for managing and leading a team. Understand and manage the transition into management. Each subject grooms specific objectives focused on developing Macro leadership skills to attain Modelling, Driving and Mentoring…Manage Less and Lead More!

Course Content
• Connecting with the Manager in You
• Be Seen As a Role Model
• Communication from the Perspective of a Manager
• Motivating Others
• Developing Delegation and Empowering Skills
• Developing Conflict Management Skills – Decision Making and Problem Solving
• Managing the Whole Role – Time management systems & practices

 

Duration
2 days

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Enhancing Supervisorial Leadership for Team Performance

Overview
As role models of good practice, professionals, managers, supervisors, team leaders must possess and exhibits excellent leadership skills. This program is designed to help you to reveal your potentials in your team as a team leader. It is a tool box of skills and hands on know-how for managing, engaging and leading a team. Each subject grooms specific objectives focused on developing Macro leadership skills to attain Modelling, Driving and Mentoring…Manage Less and Lead More!

Course Content
• The Roles of Supervisor / Team Leader
• Team Leadership
• People Elevation Skills
• Motivating Yourself and Others
• Energizing Communication
• Essentials of a Great Team
• Out Performing Team Performance

 

Duration
2 days

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